Author Topic: Error While Installing  (Read 13837 times)

0 Members and 1 Guest are viewing this topic.

Offline Miclee

  • Donkey Kong King
  • *****
  • Posts: 1014
    • View Profile
Error While Installing
« on: September 07, 2008, 09:28:16 am »
Just picked the game up, put it in the drive, and I got an error:
Error Code:   -5005 : 0x80070002
Error Information:
>Kernel\KernelMedia.cpp (95)
>SetupNew\setup.cpp (836)
PAPP:SPORE(tm)
PVENDOR:Electronic Arts (http://www.ea.com)
PGUID:8CC42289-E228-4A35-B8A9-015242283BB2
$14.0.0.162
@Windows XP Service Pack 2 (2600)  IE 7.0.6000.16711

D: Anyone know how to fix this?



Offline Miclee

  • Donkey Kong King
  • *****
  • Posts: 1014
    • View Profile
Re: Error While Installing
« Reply #1 on: September 07, 2008, 10:46:24 am »
Never mind, got it working.

Offline LadyM

  • Moderator
  • Mortal Kombat Konqueror
  • *****
  • Posts: 11112
  • I'm not confused anymore
    • View Profile
    • LadyMpire
Re: Error While Installing
« Reply #2 on: September 07, 2008, 11:00:59 am »
Never mind, got it working.
What did you do? In case someone else has the same error.

Offline rifteroftime

  • Galaxian Guru
  • *
  • Posts: 66
    • View Profile
Re: Error While Installing
« Reply #3 on: September 07, 2008, 11:02:09 am »
I'm having this same problem. Can someone please tell me how to fix this?

Offline rifteroftime

  • Galaxian Guru
  • *
  • Posts: 66
    • View Profile
Spore CC will not uninstall
« Reply #4 on: September 07, 2008, 11:36:05 am »
Can someone please help me with this. I bought Spore, popped it in my disc drive. Unfortunately, when the option to uninstall the CC came up, I got an error message. I have also tried uninstalling the CC through the control panel, same thing. This has been a very frustrating experience for me and I hope someone here can help me get this game up and running.

Offline rifteroftime

  • Galaxian Guru
  • *
  • Posts: 66
    • View Profile
Re: Spore CC will not uninstall
« Reply #5 on: September 07, 2008, 11:40:35 am »
This is the error message if it helps:

Error Code:   -5005 : 0x80070002
Error Information:
>Kernel\KernelMedia.cpp (95)
>SetupNew\setup.cpp (836)
PAPP:SPORE(tm)
PVENDOR:Electronic Arts (http://www.ea.com)
PGUID:8CC42289-E228-4A35-B8A9-015242283BB2
$14.0.0.162
@Windows XP Service Pack 2 (2600)  IE 7.0.6000.16705

Offline Classeye

  • Pac-Man Maniac
  • ***
  • Posts: 259
    • View Profile
Re: Spore CC will not uninstall
« Reply #6 on: September 07, 2008, 11:55:20 am »
maybe you should consult EA's tech support.

I dunno how helpful it would be, but it couldn't hurt

Offline rifteroftime

  • Galaxian Guru
  • *
  • Posts: 66
    • View Profile
Re: Spore CC will not uninstall
« Reply #7 on: September 07, 2008, 01:02:14 pm »
I finally found out what to do. If anyone else has this problem in the future, consult this link:

http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/home.php?p_sid=p6fGGVcj

Offline kangaroo89

  • Pong Paddle
  • *
  • Posts: 2
    • View Profile
Re: Spore CC will not uninstall
« Reply #8 on: September 07, 2008, 06:55:52 pm »
This link just seems to take me to the spore help page but with no specific article. Im having this exact same problem and would really appreciate some help.

Offline kangaroo89

  • Pong Paddle
  • *
  • Posts: 2
    • View Profile
Re: Error While Installing
« Reply #9 on: September 07, 2008, 06:58:19 pm »
yes please help.

Offline Ondaderthad

  • Rigel Rescuer
  • ***
  • Posts: 400
    • View Profile
    • Area32 - Westgate Builders
Re: Error While Installing
« Reply #10 on: September 07, 2008, 08:52:22 pm »
Isn't that the error you get if you forgot to uninstall the CC first?

You should find a text file in you install main folder
C:\program files\Electronic Arts\SPORE\Sporebin\

Exception report xxx xxx

[Exception info]
date: 06-28-08
time: 03.48.09
type: ACCESS_VIOLATION writing address 0x00000000
address: 0x00661bba "C:\Program Files\Electronic Arts\SPORE\Sporebin\SporeCreatureCreator.exe":0x0001:0x00260bba


Offline LadyM

  • Moderator
  • Mortal Kombat Konqueror
  • *****
  • Posts: 11112
  • I'm not confused anymore
    • View Profile
    • LadyMpire
Re: Error While Installing
« Reply #11 on: September 08, 2008, 05:21:41 am »
What do you do with it? I'd like to put this in the question file.

Offline Ondaderthad

  • Rigel Rescuer
  • ***
  • Posts: 400
    • View Profile
    • Area32 - Westgate Builders
Re: Error While Installing
« Reply #12 on: September 08, 2008, 05:39:29 am »
It should give you an idea of the type of error and why.

That's how I found out that I had to uninstall the CC first.

Depending on the problem you get that full report of errors.

Offline rifteroftime

  • Galaxian Guru
  • *
  • Posts: 66
    • View Profile
Re: Spore CC will not uninstall
« Reply #13 on: September 08, 2008, 05:57:39 am »
Here's a direct copy and paste then, enjoy. (Make sure you follow these instructions closely.)

Question

How do I manually uninstall The SPORE Creature Creator?

Answer

If you need to uninstall the game, please use the provided Uninstall shortcut:

Click on the Start button.

Select All Programs.

Next select Electronic Arts.

Select the game in which you wish to uninstall.

Click on the Uninstall file for your game.

If this does not work then please try removing the software using the Add/Remove Programs feature.

Click on the Start button.

Select Control Panel, or select Settings then Control Panel.

Double click on Add or Remove Programs.

Select your title and click Remove.

This will remove the game from your system.

If you are still unable to remove the game from your system, you can manually uninstall the game by removing the files and registry keys associated with it. Be sure to follow these steps exactly as they appear to prevent accidental file/program deletion on your system.

Backing up the save files:

Click on the Start button (Windows button for Vista).

Choose the My Documents folder (Documents for Vista).

Right-Click the My Spore Creations folder, then choose Copy.

Right-click on the desktop, then choose Paste.

Go back to the My Documents folder and right-click the My Spore Creations, then choose delete.

Note: To restore your SPORE Creature Creator progress, simply move this folder back into the My Documents folder.

Delete the game folders (in the default location):

Click the Start button on the Windows Taskbar.

Click My Computer.

Double-click the Local Disk (by default, it should be C:)

Double-click the Program Files folder.

Double-click the Electronic Arts folder.

Right-click on the SPORE folder and choose Delete.

The Spore Creature Creator settings also needs to be deleted in the Documents and Settings folder. Here are the steps:

Click the Start button on the Windows Taskbar.

Click My Computer.

Double-click the Local Disk (by default, it should be C:)

Double click the Documents and Settings folder.

Double click the folder with your Username.

Double click the Application Data folder.

If you do not see Application Data simply do the following

Click on Tools from the menu at the top of the screen.

Choose Folder Options from the drop down menu.

Choose the View tab.

Click on the Show hidden files and folders radio button under Advanced settings.

Click on Apply and then OK.

The Application Data folder should now be visible.

Right click the SPORE Creature Creator folder and select Delete.

Next, delete the game registry keys:

Click on the Start button.

Click on Run.

Type regedit in the text field.

Click File and then choose Export.

Name the file reg_backup and make sure the Export Range is set to All.

Click Save you will now be returned to the Registry Editor window.

Click the plus sign next to HKEY_LOCAL_MACHINE.

Click the plus sign next to Software.

Click the plus sign next to Electronic Arts.

Right-click on the key named SPORE Creature Creator and choose Delete.

Right-click on the key named SPORE(TM) Creature Creator and choose Delete.

Click on the minus sign next to Electronic Arts, if there is one present.

Click the plus sign next to Microsoft.

Click the plus sign next to Windows.

Click the plus sign next to CurrentVersion.

Click the plus sign next to Uninstall.

Right-click on one of the following keys and choose Delete.

{ECEE0279-785F-4CB3-9F28-E69813234BF8} - SPORE Creature Creator Trial version

{8CC42289-E228-4A35-B8A9-015242283BB2} - SPORE Creature Creator Full version

Close the Windows Registry Editor.

Delete the uninstall files:

Click the Start button on the Windows Taskbar.

Click My Computer.

Double-click the Local Disk (by default, it should be C:)

Double-click the Program Files folder.

Click Tools on the Menu Bar and select Folder Options.

Note: For Windows Vista, if no Menu Bar is shown, click Organize; highlight Layout and click Menu Bar.

Click the View tab.

In the Advanced settings box, under the Files and Folders menu and under the Hidden files and folders menu, click the button next to Show hidden files and folders.

Double-click the Install Shield Installation Information folder.

Right-click on one of the following folders and select Delete.

{ECEE0279-785F-4CB3-9F28-E69813234BF8} - SPORE Creature Creator Trial version

{8CC42289-E228-4A35-B8A9-015242283BB2} - SPORE Creature Creator Full version

On your desktop, right-click the Recycle Bin and choose Empty Recycle Bin. SPORE Creature Creator should now be uninstalled from your computer

Offline LadyM

  • Moderator
  • Mortal Kombat Konqueror
  • *****
  • Posts: 11112
  • I'm not confused anymore
    • View Profile
    • LadyMpire
Re: Error While Installing
« Reply #14 on: September 08, 2008, 06:03:26 am »
I merged both topics and added the answer to the Q/A thread. Thanks.  :)