Author Topic: Unable to connect to licensing server for initial Spore install on a Mac  (Read 30885 times)

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Offline kuninobu

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #45 on: September 04, 2008, 05:12:22 am »
Well the official release day isnt till tomorrow.

It's the 4th here and have been for the last 14 hours..

Offline kuninobu

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #46 on: September 04, 2008, 05:14:39 am »
Are you on the Mac?

Yes, I'm using a Mac. It also looks like Sporepedia is down. Why couldn't they prepare their system for that?

It's always nice to know that it's not only me having problems.. Not that it will make things better but atleast it's not my own fault :P

Offline Zhuriel

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #47 on: September 04, 2008, 05:27:29 am »
I just got an E-mail from EA Support. I asked about this problem. They sent me the Sytem Requirements and known Problems. Not a word about what I had asked them.

Offline DarkDragon

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #48 on: September 04, 2008, 05:31:29 am »
I just got an E-mail from EA Support. I asked about this problem. They sent me the Sytem Requirements and known Problems. Not a word about what I had asked them.

Their great support team as always :D
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Offline kuninobu

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #49 on: September 04, 2008, 05:33:10 am »
I just got an E-mail from EA Support. I asked about this problem. They sent me the Sytem Requirements and known Problems. Not a word about what I had asked them.

I just got off the phone with the swedish EA Support. They said tons of people have been e-mailing and calling them about this, there is some problem with servers (duuh), they have no idea when they will be up or anything. Thank you EA.

Offline Necrox

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #50 on: September 04, 2008, 05:43:43 am »
I just got off the phone with the swedish EA Support. They said tons of people have been e-mailing and calling them about this, there is some problem with servers (duuh), they have no idea when they will be up or anything. Thank you EA.

At least THEY were honest and didn't just give you a copy-paste reply unrelated to the issue. That's good :)

I can personally handle an honest "It's broken, we don't know how yet but we're on it" a LOT better than "Please read the manual."

Offline kuninobu

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #51 on: September 04, 2008, 05:48:04 am »
SCHLEMT EA, very SCHLEMT.

Offline Axelgear

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #52 on: September 04, 2008, 05:50:56 am »
Well, luckily for me, Maxis in the US, so, when I finally get my game, the odds of a cataclysmic crash are slim. Kinda makes up for getting it three days late...
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Offline nicmacc

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #53 on: September 04, 2008, 06:16:37 am »
not to make anyone feel bad but:

I've had this problem since the Creature Creator and im still waiting for a decent response from EA. recieved the full game today, same problem - cannot connect to license server -

so i rang them up, asked if this was connected to the recent server problems (no it isnt - my serial number has not been registered with the guys over at EA...its like the game isnt connecting to EA at all) and am waiting for an email back whilst the poor guy over the phone researches whats up


if this helps anyone: launch activity monitor, close down all unessential background processes so that only Dock, Finder, Loginwindow and Activity monitor itself are running. Close activity monitor, re-launch the game.

if this works for anyone, PLEASE reply and tell me. It hasnt for me so far and apparently 3 different EA customer service blokes swear by it :p Thanks!

Offline Harlander

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #54 on: September 04, 2008, 06:21:07 am »
if this helps anyone: launch activity monitor, close down all unessential background processes so that only Dock, Finder, Loginwindow and Activity monitor itself are running. Close activity monitor, re-launch the game.

...3 different EA customer service blokes swear by it :p

Sounds like the Mac version of the generic troubleshooting/performance advice you get on Windows.. shut down your virus killer, firewall.. oh, and make sure you have the latest drivers..

Probably means they don't know the real cause yet... :p
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Offline nicmacc

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #55 on: September 04, 2008, 06:29:43 am »
and after a months worth of troubleshooting, they still dont :p

Offline kuninobu

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #56 on: September 04, 2008, 06:53:51 am »
Whatever, I'm tired of being mad at them. Why don't we all get into our cryonic chambers and rest until the servers are up? :)

Offline Zhuriel

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #57 on: September 04, 2008, 07:37:52 am »
THe first useful thing I got from EA support: they wrote me that the servers should be back up tomorrow :D

Offline kuninobu

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #58 on: September 04, 2008, 08:00:47 am »
THe first useful thing I got from EA support: they wrote me that the servers should be back up tomorrow :D

They did? Great, I hope they will stick to it. Then there is no using trying to get in every 15 mins or so :P

Offline nicmacc

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Re: Unable to connect to licensing server for initial Spore install on a Mac
« Reply #59 on: September 04, 2008, 08:07:02 am »
i'm hopeful, but am not holding my breath :)